Privacy Policy

Account information. When you create an account, we collect your name, email address, law firm name, phone number, and billing information.

Call recordings and transcripts. When Samie handles calls on your behalf, we process and store call audio recordings, AI-generated transcripts, structured intake summaries, and caller information captured during the conversation.

Usage data. We automatically collect information about how you interact with the Service, including pages visited, features used, call volumes, and performance metrics.

Device and browser information. We collect standard technical information such as your IP address, browser type, operating system, and device identifiers for security and analytics purposes.

We use the information we collect to:

• Provide, maintain, and improve the Service, including answering calls, generating transcripts, and delivering intake summaries.
• Process your billing and manage your subscription.
• Train and improve our AI models to provide more accurate and natural conversations. Call data used for model improvement is anonymized and aggregated.
• Communicate with you about your account, service updates, and support requests.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations.

We do not sell your data. We never sell, rent, or trade your personal information or call data to third parties for their marketing purposes.

We share information only with the following categories of service providers, solely to operate the Service:

• AI processing: Anthropic (Claude AI) for natural language understanding and response generation.
• Telephony: Twilio for call routing, phone number provisioning, and SMS delivery.
• Voice synthesis: ElevenLabs for natural-sounding voice generation.
• Infrastructure: Supabase for database hosting, Vercel for application hosting.
• Payments: Stripe for subscription billing and payment processing.

Each service provider is contractually obligated to use your information only to provide their specific service and to maintain appropriate security measures.

We may also disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We take the security of your data seriously and implement industry-standard measures to protect it:

• All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption.
• Access to production systems is restricted to authorized personnel with multi-factor authentication.
• We follow SOC 2 security practices and conduct regular security assessments.
• Our infrastructure providers (Supabase, Vercel) maintain their own SOC 2 Type II certifications.

Samie AI is a technology service provider. We are not a law firm, and our Service does not create an attorney-client relationship between your firm and your callers. Calls handled by Samie are processed by artificial intelligence and are not privileged communications.

We recommend that law firms using our Service inform their callers that initial intake calls are handled by an AI assistant and that attorney-client privilege attaches only upon formal engagement by the firm. You are responsible for complying with your jurisdiction's rules of professional conduct regarding the use of AI in client communications.

We retain your data for as long as your account is active or as needed to provide the Service. Specific retention periods:

• Call recordings: Retained for 90 days by default. You can configure shorter or longer retention periods from your dashboard settings.
• Transcripts and intake summaries: Retained for the duration of your subscription and for 30 days after account cancellation.
• Account information: Retained for the duration of your subscription and for 90 days after cancellation to allow for reactivation.
• Billing records: Retained as required by applicable tax and financial regulations.

You can request early deletion of specific data at any time by contacting us.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Export: Request a machine-readable export of your data, including call records, transcripts, and contact information.
• Restriction: Request that we restrict processing of your information in certain circumstances.

To exercise any of these rights, contact us at privacy@samie.ai. We will respond to your request within 30 days.

We use essential cookies to maintain your authenticated session and remember your preferences. We may use analytics cookies to understand how visitors interact with our website. We do not use third-party advertising trackers or sell browsing data.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notice on our dashboard. Your continued use of the Service after such notification constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

privacy@samie.ai

Samie AI
Attention: Privacy Team